Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to crawlspacebrothers.com, which is solely owned and managed by Crawl Space Brothers, Inc and governs data collection and usage. By using the Crawl Space Brothers website, you consent to the data practices described in this statement.
Collection of your Personal Information
Crawl Space Brothers may collect personally identifiable information, such as your name, email address, phone number, and address. If you purchase Crawl Space Brothers’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Information about your computer hardware and software may be automatically collected by Crawl Space Brothers. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Crawl Space Brothers website.
When you provide your phone number through our website forms, you expressly consent to receive SMS/text messages from Crawl Space Brothers at the number provided. Message and data rates may apply. You may opt out at any time by texting STOP.
How Consumer Data is Collected
We collect data through the following means:
- Website contact and quote request forms (name, email, phone, address, service details)
- Scheduling and appointment requests submitted through our website or by phone
- Phone calls and email correspondence with our team
- Automatic collection of technical data (IP address, browser type, pages visited) via standard web server logs and analytics tools
- Cookies and similar tracking technologies (see Use of Cookies section below)
Use of your Personal Information
How Consumer Data is Used
Crawl Space Brothers collects and uses your personal information to operate its website and deliver the services you have requested, including:
- Scheduling and confirming appointments for crawl space inspections, repairs, and related services
- Communicating updates about your service request or active project
- Sending appointment reminders and follow-up communications
- Responding to your inquiries and providing customer support
- Processing payments for services rendered
- Sending promotional offers and information about Crawl Space Brothers services (you may opt out at any time)
- Improving website functionality and user experience through analytics
How Consumer Data is Shared
Crawl Space Brothers does not sell, rent, or lease your personal information to third parties, and does not share your personal information with third parties for their own marketing purposes. Crawl Space Brothers does not claim to have your consent to share your personal information with third parties for marketing purposes.
Crawl Space Brothers may share your information only as necessary for essential business operations, including:
- Service providers who assist in operating our website and delivering our services (such as scheduling software, payment processors, and email/SMS platforms), who are contractually required to keep your information confidential and may only use it to provide services to Crawl Space Brothers
- As required by law, court order, or governmental authority
- To protect and defend the rights or property of Crawl Space Brothers
- To protect the personal safety of our users or the public in urgent circumstances
All third-party service providers are prohibited from using your personal information except to provide the specific services requested by Crawl Space Brothers, and are required to maintain the confidentiality and security of your information.
Crawl Space Brothers will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to legal process served on Crawl Space Brothers or the site; (b) protect and defend the rights or property of Crawl Space Brothers; or (c) protect the personal safety of users of Crawl Space Brothers, or the public.
Use of Cookies
The Crawl Space Brothers website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Crawl Space Brothers pages, or register with Crawl Space Brothers site or services, a cookie helps Crawl Space Brothers to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Crawl Space Brothers website, the information you previously provided can be retrieved, so you can easily use the Crawl Space Brothers features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Crawl Space Brothers services or websites you visit.
Security of your Personal Information
To secure your personal information from unauthorized access, use, or disclosure, Crawl Space Brothers uses the following:
Let’s Encrypt Certificate Authority
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
Children Under Thirteen
Crawl Space Brothers does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt out of receiving communications from Crawl Space Brothers. You may opt out of receiving any or all communications as follows:
- SMS/Text Messages: Text STOP to any message you receive from us to immediately unsubscribe. You will receive a one-time confirmation message. No further messages will be sent unless you re-subscribe.
- Email: Reply to any email with “Unsubscribe” in the subject line, or contact us at [email protected]
- Phone: Call us at (866) 272-9548 and request to be removed from our contact list
- Online: Visit our Contact Us page and submit an opt-out request
Upon receipt of a valid opt-out request, Crawl Space Brothers will process your request promptly. Please allow up to 10 business days for opt-out requests to take effect.
Changes to this Statement
Crawl Space Brothers will occasionally update this Statement of Privacy to reflect company and customer feedback. Crawl Space Brothers encourages you to periodically review this Statement to be informed of how Crawl Space Brothers is protecting your information.
Contact Information
Crawl Space Brothers welcomes your questions or comments regarding this Statement of Privacy. If you believe that Crawl Space Brothers has not adhered to this Statement, please contact us at:
Crawl Space Brothers, Inc
1150 Crews Road, Suite G
Matthews, NC 28105
Email: [email protected]
Phone: (866) 272-9548
Effective as of March 29, 2021. Last updated: May 2026.
SMS Terms & Conditions
By providing your phone number and submitting a form on our website, or by otherwise opting in to receive text messages from Crawl Space Brothers, you consent to receive SMS/MMS text messages from Crawl Space Brothers.
Types of Messages
You may receive the following types of messages:
- Appointment scheduling confirmations and reminders
- Updates about your service request or active project
- Follow-up messages after inspections or completed work
- Promotions, offers, and information about Crawl Space Brothers services
- Customer satisfaction follow-ups
Message Frequency
Message frequency varies based on your interactions with Crawl Space Brothers and the status of your service request.
Rates
Message and data rates may apply. Check with your mobile carrier for details.
How to Get Help
Text HELP to any message from us for help, or contact us at [email protected] or call (866) 272-9548.
How to Opt Out
To stop receiving SMS messages from Crawl Space Brothers, text STOP to any message you receive from us. You will receive one final confirmation message, then no further messages will be sent. You may re-subscribe at any time by texting START or by submitting your number again through our website.
Privacy
Your mobile number and SMS consent will not be shared with third parties for their marketing purposes. For full details, see the Privacy Policy above.